Where Orders Ship From

Orders ship from ZIP code 63025 in Missouri. The first shop version focuses on domestic United States shipping so rates, tracking, and support stay simple.

Carriers

Coldstone Soap Co. may use UPS or USPS depending on the package, destination, service availability, and checkout shipping option selected by the customer.

Processing Time

In-stock orders are typically packed within 2 to 4 business days. Weather, holidays, carrier volume, and handmade batch timing can affect shipping speed.

Tracking

When tracking is available, customers receive a tracking link through the checkout email flow. Tracking updates are controlled by the carrier after the package is accepted.

Address Issues

Customers are responsible for entering a complete shipping address during checkout. If a package is returned because of an address issue, Coldstone Soap Co. will help arrange the next step.

Damaged Packages

If an order arrives damaged, keep the packaging and email hello@coldstonesoapco.com with the order number and photos within 7 days of delivery.